At PhoneCable.uk, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund and return policy below.
Returns
You may request a return within 14 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- A valid proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for return.
Non-Returnable Items
We do not accept returns for:
- Items damaged due to misuse, negligence, or normal wear and tear
- Items returned after the 14-day return period
How to Request a Return
To request a return, please contact us at [email protected] and include:
- Your order number
- Reason for return
- Photos of the product (if damaged or faulty)
Once your request is approved, we will provide instructions for returning the item.
Refunds
After we receive and inspect the returned item, we will notify you of the status of your refund.
If approved:
- The refund will be issued to your original payment method
- Please allow 5–10 business days for the refund to be processed, depending on your payment provider
Damaged or Defective Products
If your item arrives damaged or defective, please notify us within 48 hours of delivery by emailing [email protected] with clear photos of the issue. We will offer a replacement or a full refund at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
Exchanges
We only offer exchanges for items that are defective or damaged. To request an exchange, please contact us at [email protected].
Contact Information
If you have any questions about this policy, please contact us:
📧 Email: [email protected]